“We recently had some renovations completed by Smith and Son’s Franklin, an upgrade to an existing bathroom and install of a ensuite and WIR.
For a couple who had no renovation experience but had heard and seen the horror stories of others, we found our experience to be anything but.
From the initial enquiry to the completion of the work the process was simple and seamless.
Communication from the start was prompt, transparent and informative.
Nothing was left to wonder, with all details ironed out prior to the start of the work which provided peace of mind.
Unforeseen issues that arose as the project progressed were addressed in consultation with us. Varying options available to rectify were presented which I appreciated as this allowed us to decide on the best option forward that suit us and our budget.
We truly can’t fault our overall experience and put that down to the great work done by Lane and his team.
We couldn’t be happier with the end result, seeing our vision made a reality.
We would absolutely work with Smith and Son’s Franklin again in the future.”