I would like to convey my sincere appreciation for the way in which Craig, Lance & Bronwyn handled the refurbishment of unit 5 in our retirement village.

From my first contact with Craig the professionalism of these staff members was exemplary.  Any contact with either Craig or Lance was responded to promptly, appointments and commitments were met on time and all our dealings were professionally handled.  Likewse all the contractors were polite and professional to work with.

The initial estimates came in promptly and documentation was well presented and easy to follow.  Despite the current crises of obtaining competent contracts, work began very quickly after the agreement was signed.

All queries were dealt with quickly and when advice was sort this was readily provided giving us options and recommendations.  While having no knowledge of the building trade our questions and concerns were treated with respect.

The project was completed earlier than anticipated  as the project planning was handled in a very competent manner so the progress flowed smoothly.

I would have no hestitation in recommending Smith & Sons Franklin for any similar project and cetainly for forward to working with you in the future.