"I walked in the door without an appointment and a very broad concept: "I would like a new bathroom please."
Marty and the team were incredibly accommodating and professional, from roughing out plans for exactly what I wanted and getting it within my budget, a home consult, hammering out start dates and juggling schedules, not to mention top-notch communication.
I was given lots of advice and a structured timeline for when each choice had to be made. It made me feel less like an overwhelmed kid in a candy store, and made decision-making much more manageable.
When scheduling issues came up, I was kept in the loop and given live updates- I could roll with the punches because I was always informed.
Honorable mentions to their poor tiling crew stuck with my artistic impulses- you did a great job! Paul the plumber for your great advice, and better worksmanship. To Amy, Smith & Sons Office Manager- you made the billing process very clear and easy and your emails made me laugh. And one more shout out to Marty specifically, for coming out to check a hose fitting I was worried about on the bathroom trailer (this is a great option, I highly recommend hiring it!) on a public holiday. Bloody champion.
I will absolutely be using Smith & Sons Palmerston North again in the future for any reno needs I have. A huge thank you to the whole team, from a very satisfied customer."